SPINE ASSESSMENT
REGISTER FOR YOUR SPINE ASSESSMENT
ONLY PATIENTS THAT HAVE A REFERRAL TO CALEO HEALTH SHOULD REGISTER FOR A SPINE ASSESSMENT
If you have been referred to Caleo Health, your spine condition requires a more comprehensive assessment and management. When you decide to be assessed at the Caleo Health clinic, you should expect to leave with a clear understanding of your diagnosis and treatment options. The goal of the spine assessment is to provide you with the most responsible surgical or non-surgical clinical pathway and care coordination.
Caleo Health is pleased to announce the Enhanced Spine Assessment Program, an integrated initiative in collaboration with Expedium Orthopaedics. This program is designed to transform the spine triage process by incorporating structured pre-assessments, proactive patient engagement, and early intervention strategies.
As part of this enhanced approach, your spine assessment journey will begin with an initial virtual consultation with a Nurse Practitioner. This pre-assessment visit is intended to gather relevant clinical information, identify any barriers to care, and ensure you are appropriately prepared and optimized for your in-person spine assessment.
Caleo Health has developed the spine assessment Patient Intake Module to gather important information to facilitate your personalized care plan.
The Intake Module is an essential part of the assessment process, and you must complete the module to the best of your ability.
Questions? Please email | spinetriage@caleohealth.ca or call | 403.452.4798
PLEASE NOTE: IF YOU HAVE AN ACTIVE WCB CLAIM FOR THIS INJURY, DO NOT REGISTER FOR A SPINE ASSESSMENT AT CALEO HEALTH. INSTEAD, CONTACT YOUR WCB CASE MANAGER OR WCB HEALTHCARE SERVICES FOR MORE INFORMATION. PLEASE HAVE YOUR PHYSICIAN FORWARD THE REFERRAL DIRECTLY TO WCB.
Important Notice: Please Do Not Register Until We Confirm Receipt of Your Referral Documents
Register only if you have received a Verbal Approval or a “Spine Assessment Registration Notice” from the CHR patient portal via text or email notification.
Patients that have been referred to Caleo Health are required to pay *$300.00 CAD for the in-person Spine Assessment. *All transactions are in Canadian funds. Fulfillment Terms
SPINE ASSESSMENT REGISTRATION NOTICEPatients residing outside the province may not be eligible to receive publicly funded surgical services in Alberta.
STEPS TO COMPLETE THE REGISTRATION PROCESS:
- Read all the information carefully, including the “Cancellation & Refund Policy” below.
- Click the orange “Get Started” icon.
- Complete the Spine Assessment Questionnaire.
- Submit the completed questionnaire (the questionnaire will be automatically forwarded to the Caleo Spine Department).
- Submit payment* the $300 fee is payable by the patient
You will NOT see a Spine Surgeon on the day of your initial spine assessment. The Assessment team will determine the most appropriate care pathway, based on the outcome of your assessment. Read More
Please note: Interac Debit and VISA Debit payments require an active Online Banking account with your financial institution. For further details or assistance, please contact your financial institution directly.
*Report any questions or issues to spinetriage@caleohealth.ca or call | 403.452.4798
SPINE REGISTRATION NOTICE
SPINE ASSESSMENT REGISTRATION NOTICE
Important Notice: Please Do Not Register Until We Confirm Receipt of Your Referral Documents
Register only if you have received Verbal Approval or a “Spine Assessment Registration Notice” from the CHR patient portal via text or email notification.
Patients referred to Caleo Health are required to pay $300.00 CAD for an in-person spine assessment.
Caleo Health patients who register for the assessment will receive an in-person spine assessment led by a spine-focused primary care provider at our Calgary office.
Note: We are happy to assist with changes or cancellations, but please ensure these are made at least 48 hours before your appointment. Any changes made within 48 hours of your appointment, and missed appointments, will incur a $100 rebooking fee.
Refund Policy:
- All refunds are subject to a $20 administration and processing fee.
- Refunds will not be issued after 90 days from the initial payment date.
- No refunds will be issued for appointments missed or cancelled within 24 hours of the appointment date.
- No refunds will be issued after your spine assessment has been completed.
If you need to postpone your appointment, for any reason, your payment will be held until you are available for your spine assessment appointment.
Spine Assessment Fee
Spine Assessment Fee
There is a fee of $300.00 CAD charged to the patient for the initial appointment. The assessment is only covered in part by your Provincial Health Insurance (i.e. Alberta Health). The assessment is performed with a physiotherapist or chiropractor expert medical assessor (EMA) as part of the assessment team. Physiotherapy and Chiropractic assessments are uninsured services through Alberta Health. The fee you are required to pay is for uninsured services only. It is the responsibility of the patient to cover the cost of all uninsured services.
Our surgeons accept direct referrals from community-based physicians and access to a surgeon is not limited to only those that pay the fee. However, the direct route may take up to 24 months for a patient to be seen in consult unless the surgeon is confident that this is an urgent surgical matter. Approximately 80% of patients referred directly to a surgeon by their family physician are deemed non-surgical. The result is a significant delay in access to spine care for patients that are truly surgical and frustration for non-surgical patients that have waited long periods with little or no outcome for their condition.
Individual surgeons have the right to decline direct referrals from time to time in an attempt to manage their waitlists. A surgeon may also decline a referral if there is no clear indication that the patient will benefit from surgical treatment.
The triage and assessment process is in place to assist non-surgical patients with obtaining timely treatment recommendations and access to the appropriate care pathway. The process also serves to determine the urgency of surgical patients and prevent delays for patients with urgent conditions.
Invoices for uninsured services will be provided and you may submit them to your extended healthcare plan. Payments can be made by: Credit Card or Debit; we do not accept personal cheques.
All refunds are subject to a $20 administration & processing fee. No refunds will be made after 90 days of your initial Payment.
LOW BACK PAIN VIDEO
LOW BACK PAIN VIDEO
Contact Us - Spine Assessment
Fullfillment
Legal Disclaimer
This Agreement governs the relationship between Caleo Health (“Caleo Health”) and the user (the “Client”) which may be either our Assessment & Consultation Team, providing Assessment Services on behalf of Caleo Health or a client purchasing the Assessment & Consultation Services of Caleo Health.
Because this service is accessible via our website, you agree to abide by our Legal Disclaimer posted there, including the terms and conditions described below. These terms and conditions are subject to change from to time by Caleo Health. It is your responsibility to review them regularly as you will be bound by the terms and conditions upon the day you use our services.
The client will pay Caleo Health the fees set out on the Caleo Health website for the service(s) selected by the Client. Caleo Health reserves the right to change its fees or levels of service at any time. The price or portion of the payment that will be paid to Caleo Health for their Assessment & Consultation Service, including any diagnosis and treatment recommendations, which is the total amount paid by the Client purchasing the Assessment & Consultation Service minus the amounts set out below, as applicable (“Service Fee”). Following your assessment should you choose to continue with services at Caleo Health please be aware that any uninsured services will require additional fees. Any services that are provided under the schedule of medical benefits will be billed under your Provincial Health Plan (if applicable) provided that you have a valid Provincial Health Number (PHN).
The service provided through Caleo Health is no different from the diagnostic services typically provided by a physician-led team. Caleo Health assessors providing this service will have the benefit of information that would be obtained by examining you in person and observing your physical condition. The medical questionnaire, referral documents and information provided by you at the time of registration and at the time the service is delivered must be complete and accurate, should any information be omitted the assessment team may not be aware of facts or information that would affect their opinion, diagnosis and recommendations.
Caleo Health reserves the right to change the terms herein, from time to time. Visitors who use the Caleo Health website do so in accordance with Alberta law.
PERCENTAGE OF SPINE ASSESSMENT PATIENTS THAT REQUIRE A FORMAL CONSULTATION WITH A SURGEON
Wait-times are based on the time the online registration process is fully completed and form submitted (including any necessary payment). Wait-times are subject to change from time to time due to volume of registered patients and availability of service providers.
CANCELLATION & REFUND POLICY
Note: We are happy to assist patients with changes or cancellations. Please make all requests at least 48 hours prior to your appointment date.
MISSED APPOINTMENTS OR CHANGES MADE WITHIN 48 HOURS OF THE APPOINTMENT TIME, WILL BE SUBJECT TO A $100 REBOOKING FEE.
- No refunds will be provided for missed appointments.
- No refunds will be provided for appointments cancelled without the appropriate 48 hours notice.
- No refunds will be made after 90 days of your initial Payment.
- All refunds processed are subject to a $20.00 administration fee.
(by registering for a spine assessment you acknowledge that you have read and understand the Spine Assessment refund policy)
SPINE ASSESSMENT FEE
The out-of-pocket fee for the Caleo Health Spine Assessment is *$300.00 CAD
SPINE ASSESSMENT QUESTIONNAIRE
CLICK HERE TO LOG BACK IN For more information contact the Spine Assessment Booking Coordinators: email | spinetriage@caleohealth.ca or call |403.452.4798
Caleo Health Phone & Email Directory – Scroll Down ↓ for All Options
HEALTH LINK | 403.943.LINK (5465) or Dial 811
CLINIC PHONE NUMBERS: (MS Windows users – Ctrl+F to Search by Name)
FAMILY MEDICINE DEPARTMENT
Clinic line | Dr. C. Morse, Dr. C. Lorincz, Liuba Aikoroje (NP), Karli Fagerheim (NP) & Chris Wong (NP) Clinic line | Dr. W. Meerholz & Dr. D. Fleck: Clinic line | Dr. D. Eckenswiller: Clinic line | Dr. E. Soumbasis: Clinic line| Dr. M. Christie: Clinic line| Dr. G. Malcolm: REHABILITATION DEPARTMENT Clinic line | Physiotherapy: Clinic line | Chiropractic: Dr. J. Storring & Dr. J. Sandman MSK & PAIN DEPARTMENT Clinic line | Dr. M. Klasa – Medication Management Clinic: Clinic line | Dr. D. Louw – Headache Clinic: Clinic line| Dr. F. Barnard & Dr. F. van Rooyen – Pain Management Clinic: Clinic line| Opioid Tapering Clinic Dr. Eckenswiller & Dr. Soumbasis: SPINE DEPARTMENT Clinic line | Spine Assessment Department & Booking Coordinators: SURGEONS’ CLINICS Clinic line | Dr. J. Bouchard: Clinic line | Dr. R. Cho: Clinic line | Dr. C. Cundal: Clinic line | Dr. R. Hu: Clinic line | Dr. G. Swamy: Clinic line | Dr. K. Thomas: Clinic line | Dr. P. Lewkonia: Clinic line | Dr. Alex Soroceanu & Dr. Aziz: Clinic line | Dr. F. Nicholls: Clinic line | Dr. N. Evaniew: Clinic line | Dr. P. Magown: RHEUMATOLOGY DEPARTMENT Clinic line | Dr. Sharon Le Clercq & Dr. Britney Jones (Rheumatology Department) Clinic line | Dr. Liam Martin, (Rheumatology Department) CLINIC FAX NUMBERS: Fax | 403.452.0995 (main) Fax | 403.984.5445 (physicians ) Fax | 403.338.4011 (CDC Intervention Suite) Clinic line | Spine Assessment Department & Booking Coordinators: Clinic line | Image Guided Pain Injection Clinic – Canada Diagnostic Centres (CDC): Clinic line | Rheumatology Department: Clinic line | Sports Medicine & Car Accident Specialist Examination Clinic (C.A.S.E): Clinic line | Disability Management & IMEs: Clinic line | eConsultation Department: Clinic line | Clinic Administrator: Main clinic line | Caleo Health:
403.374.0781 Fax | 403.984.1909
403.984.5454 press (2) for Dr. Fleck & Dr. Meerholz Fax | 403.984.5445
403.930.3188 Fax | 403.984.5445
403.452.5608 Fax | 403.984.5445
403.547.9135 Fax | 403.984.5445
403.547.9135 Fax | 403.984.5445
403.241-3529 Fax | 403.452.0995
403.241-3529 Fax | 403.452.0995
403.984.5458 Fax | 403.984.5445
403.452.6876 Fax | 403.984.5469
403.984.5458 Fax | 403.984.5445
403.930.3188 Fax | 403.984.5445
email | spinetriage@caleohealth.ca or call | 403.452.4798 Fax | 403.452.0995
403.944.8236 (FMC) or 403.984.5447 (Caleo Health)
403.452.6931 Fax | 403.984.5448
403.452.6911 or (RGH) Rockyview General Hospital cast clinic
403.944.2036 (FMC) or 403.452.6079 (Caleo Health)
403.944.4487 (FMC) Foothills Medical Centre
403.944.3070 (FMC) Foothills Medical Centre
403-984-1910 Fax | 403.452.0995
403.984.5456 Fax | 403.452.0995
403.930.3179 Fax | 403.452.0995
403.930.3184 Fax | 403.452.0995
403.984.5456 Fax | 403.452.0995
403.930.3185 Fax | 403.984.5448
403.930.3180 Fax | 403.984.5448
Other Important Telephone Numbers & Emails
email | spinetriage@caleohealth.ca or call | 403.452.4798 Fax | 403.452.0995
403.338.24010 or Fax | 403.338.4011
email | rheumatology@caleohealth.ca or call | 403.930.3185 Fax | 403.984.5448
email | CASE@albertaPT.com or call | 403.930.3180 Fax | 403.452.0995
email | ime@caleohealth.ca call | 403.452.1400 Fax | 403.452.1444
email | econsults@caleohealth.ca or call | 403.930.3187
403.452.6018 Fax | 403.984.5448
email | info@caleohealth.ca call |403.452.0999 Fax | 403.452.0995