The initial visit to Caleo Health focuses on evaluating your most critical area of complaint. The goal is to provide you and your physician; the most responsible diagnosis, subsequent care pathway recommendation(s) and/or the referral(s) necessary for the treatment of your spinal condition.
As part of the assessment and management process a referral to one (1) or more of the following may be necessary:
- Investigational Studies: such as, MRI, X-Ray, CT, etc.
- Electro-diagnostics: such as EMG or NCS studies.
- Pain Clinic: Physiatry evaluation & treatment (facet: injections, nerve blocks, etc.)
- Allied Health Professional: such as specific/specialized physiotherapy and/or Chiropractic.
- Medical Specialist: as deemed necessary by the assessment team
- Surgical Specialist: further consultation with a surgeon to discuss surgical options.
Patients should make all attempts to have a copy of all available Disc(s) with relevant X-rays, MRI and CT images prior to the assessment. You may consider asking your physician’s office to assist you with obtaining the required images.
** We suggest all relevant images be ordered and available at the time of the assessment when possible; including diagnostic images completed at any Alberta Health Services facility.
The Spine Assessment will be approximately one hour in length and performed by our Multidisciplinary Assessment Team. Please dress comfortably.
FEE: There is a fee of $250.00 charged to the patient for the initial appointment. The assessment is only covered in part by your Provincial Health Insurance (i.e. Alberta Health).
The assessment is performed with a physiotherapist or chiropractor as part of the assessment team. Physiotherapy and Chiropractic assessments are uninsured services through Albert Health.The fee you are required to pay is for uninsured services only
. It is the responsibility of the patient to cover the cost of all uninsured services.
Our surgeons accept direct referrals from community based physicians and access to a surgeon is not limited to only those that pay the fee. However, the direct route may take up to 24 months for referrals to be seen in consult unless the surgeon is confident that this is an urgent surgical matter. Approximately 80% of patients referred directly to a surgeon from their family physician are deemed non-surgical. The result is a significant delay in access to spine care for patients that are truly surgical and frustration for non-surgical patients that have waited long periods with no outcome.
Individual surgeons have the right decline direct referrals from time to time in an attempt to manage their wait lists. A surgeon may also decline a referral if there is no clear indication that the patient will benefit from surgical treatment.
The triage and assessment process is in place to assist non-surgical patients with obtaining timely treatment recommendations and access to the appropriate care pathways. The process also serves to determine urgency of surgical patient’s so that care is not delayed for patients with urgent conditions.
Invoices for uninsured services will be provided and you may submit them to your extended healthcare plan. Payments can be made by: Credit Card or Debit; we do not accept personal cheques.
Patients are required to complete the Spine Assessment registration & make their payment ON-LINE prior to receiving a Spine Assessment appointment with our multidisciplinary team.
Please visit our home page at www.caleohealth.ca and click the orange Get Started button to access the on-line Spine Assessment sign-up page.
NOTE: IF YOU HAVE AN ACTIVE WCB CLAIM FOR THIS INJURY, PLEASE BE ADVISED THAT SHOULD YOU CHOOSE TO HAVE THE SPINE ASSESSMENT; THE FEE PAID FOR THIS ASSESSMENT WILL NOT BE REIMBURSED BY WCB ALBERTA! YOU MAY PREFER TO HAVE YOUR PHYSICIAN FORWARD THE REFERRAL DIRECTLY TO WCB.
TO AVOID A NO SHOW OR LATE CANCELLATION FEE A MINIMUM OF 48 HOURS NOTICE IS REQUIRED TO CHANGE OR CANCEL ANY APPOINTMENTS.
Changing or cancelling appointments in a timely manner allows for appointments to be filled efficiently and reduce wait times for others. Your cooperation is appreciated. Thank you!
Spine Assessment wait-times are based from the time the online registration process is fully completed and form submitted (including any necessary payment). Wait-times are subject to change from time to time due to volume of registered patients and availability of service providers.
Surgery wait-times are based form the time you see the surgeon and sign consent for surgery.
Surgical Consult and Surgery wait-times are based on the availability of the surgeon, the urgency of the case and OR resources available through Alberta Health Services. Wait-times are subject to change from time to time due to volume of patients and available resources.